ALTHERA / Support
How can we help?
Orders, payment, shipping, returns, refunds, products, size guide, account and offers.
Frequently asked questions
How do I track my order?
Use the Track Order page with your order number and checkout email/mobile.
How long do returns take?
Eligible requests are reviewed before pickup. Refund processing begins after quality check.
Which payments are supported?
UPI, cards, net banking, wallets and COD when enabled.
How do I choose my size?
Use the size guide and product fit information. Contact support if you need help.
Is my payment information stored?
No. Card numbers and CVV are handled by the payment gateway and are not stored by ALTHERA.
Contact support
WhatsApp and live chat can be connected using the credentials documented in the launch guide.